Shipping policy

Shipping Policy – TentBox

Last updated: April 27, 2026

At TentBox, we are committed to delivering your orders safely and efficiently.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times vary depending on your location:

  • Brazil: 5–12 business days
  • United States & Canada: 7–15 business days
  • Europe (UK, France, Germany, etc.): 7–12 business days
  • Other International Locations: 10–20 business days

Please note that delivery times are estimates and may be affected by customs, logistics delays, or high demand periods.

Shipping Costs

  • We offer Free Shipping on selected products or promotions.
  • Otherwise, shipping fees are calculated at checkout based on your location.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 days for tracking information to update.

Customs, Duties and Taxes

For international orders:

  • Customs duties and taxes may apply depending on your country.
  • These charges are the responsibility of the customer.

Delayed or Lost Packages

If your order is delayed or appears lost:

  • Contact the shipping carrier first using your tracking number
  • If you still need assistance, contact our support team

We are not responsible for delays caused by:

  • Customs clearance
  • Incorrect shipping information provided by the customer
  • External courier issues

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.