Refund policy
Return & Refund Policy – TentBox
At TentBox, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, in the same condition that you received it.
- The item must be in the original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Store Name: TentBox
Email: support@tentbox.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM