Privacy policy
Return & Refund Policy – TentBox
Last updated: April 27, 2026
At TentBox, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to assist you.
Returns
You may request a return within 30 days from the date of delivery.
To be eligible for a return:
- The item must be unused, in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us before sending the product back.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue persists, please contact us.